Frequently Asked Questions
How much will it cost to repair my car?
Different repairs require different methods and techniques. Prices of car repairs will vary on a case by case basis. Factors which will influence the price include; area damaged, extent of damage, car make and model, parts needing to be replaced, car colour and other factors. For this reason we recommend that our customers drop in. We will have a technician look at your car and provide you with a free estimate.
What must I do to make a repair claim from my insurance/another persons insurance?
Don’t worry we will handle all this. All you need to do is provide us with the relevant insurance details and we will look after your insurance claim free of charge. We will also look after arranging a replacement car whilst you wait for your car to be repaired.
Why is my insurance company insisting on using their repair centre?
It is not up to the insurance company to decide who repairs your car, that is your choice. Most of the time insurance companies are using their own centres, motivated purely by profit. Our customers prefer not to use these repair centres because not only do they know that our quality is guaranteed but they also value the service, attention and individual care we provide.
What type of cars do you repair?
Being in business for over 25 years we have repaired all types of cars, old and new. We are specialists in various makes and models having repaired cars for major car distributors such as VW, Ford, Toyota, BMW, Nissan, Peugeot, Renault, Mazda, Opel and many more. We can repair any make or model of car or van.
Do I need to make an appointment?
It is not necessary to make an appointment, just drop in to our Dublin based repair centre. There will always be a repair technician available to assess your car during our opening hours. Otherwise if you would like to make an appointment, do not hesitate to contact us.
How long will it take to repair my car?
This can vary from case to case, where some repairs can take a couple of hours and others take a few days. General repairs like servicing, minor damage, scratches, paint restoration, bumper repairs and others will usually take a day to turn around, providing your car is brought in as early in the morning as possible. We also offer a fast repair service on bumper scuffs, mirror scratches and minor bodywork.
Do you guarantee the repair work?
Yes, DW-Autocare guarantees all body and paint work for the life-time you own the vehicle.
My Vehicle Manufacturer Dealer states that I must have accident repairs undertaken by a dealer bodyshop or my warranty will be invalidated. Is this true?
No. All products used are manufacturer approved and we can undertake work to any make of vehicle and give the same guarantees as detailed above.
Will all the damage I have pointed out be undertaken?
When dealing with Insurance claims, we are only able to undertake the work which has been approved by the Insurance Company paying for the repairs. Additional work required will be at owners expense.
Will you carry out any other work that I would like doing at the same time?
Yes. It is cost effective to have additional work carried out at the same time as another repair, some of the processes do not need to be done twice, thus reducing the cost.
If I was to provide parts will you spray them and fit them?
Yes, This is not a problem as long as they are original manufacturers parts. If they are Non OEM parts we will still fit them and spray them but cannot guarantee them.
Do you provide replacement cars?
Yes we provide replacement cars when needed.
When my car is returned to me does it need protection from the rain?
No, The paintwork on the car is fully baked in our oven and is completely dry so water will not affect it
Is colour matching a problem?
No, We use Dupont Cromax® paint which has accurate colour matching and coverage. The paint is mixed by computer formula and is aided by a Photospectrometer which reads several samples of the paint on the car and reformulates to account for fading and age.
Our service guarantee
At DW-Autocare we offer a genuine service, we are here to help – give us a call and we can guide you in the right direction.